Terms and conditions
Below, you can read the terms and conditions of sale that apply when ordering and paying in our webshop.
General Information
The Natural History Museum of Denmark
The University of Copenhagen
Øster Voldgade 5-7
1350 København K
CVR (Company Registration) no.: 29979812
E-mail: snm@snm.ku.dk
Phone number: + 45 35 32 22 22
Webshop Customer Service
Our reception is open from Monday to Friday between 9.00 am and 1.00 pm
Email us at: webshop@snm.dk
PURCHASE OF TICKETS AND ANNUAL PASSES
Delivery of tickets and Annual Passes
We will send your ticket and/or Annual Pass to the email address you provided in your order immediately after completing your purchase.
Tickets, printed with a bar code, grant you admission to the selected venue. Tickets can only be used once.
In the event of loss
Should you lose your ticket before using it, or should your Annual Pass go missing, you can reprint the documents from the email you received at the time of purchase. (Alternatively, email webshop@snm.dk to have the link sent again.)
Refund
Tickets you have purchased are only refundable in the event of cancellation. Annual Passes are non-refundable.
Right of cancellation
In accordance with ‘The Danish Consumer Contracts Act No. 2013-12-17, Section 18, 2 No. 12’, there is no right of cancellation for the purchase of tickets.
Complaints
Any complaints should be addressed to webshop@snm.dk.
Conditions
We reserve the right to close exhibitions either fully or partially at any time.
In the event of cancelling a ticket, the full amount will be refunded. The Natural History Museum of Denmark is not liable for any other losses resulting from cancellation.
PURCHASE OF GIFT VOUCHERS
Gift vouchers can be used to purchase items in the museum’s shops.
The purchase and delivery of gift vouchers follows the same procedure as that for Annual Passes. See ‘PURCHASE OF TICKETS AND ANNUAL PASSES’.
Gift vouchers are valid for a period of 3 years. If the gift voucher is not used within 3 years of the date of issue, it will become void.
Payment of gift vouchers is made by contacting e-mail: webshop@snm.dk.
PURCHASE OF GIFT VOUCHERS FOR ANNUAL PASSES
Gift vouchers can be purchased for use towards the selected annual pass.
Gift vouchers for annual passes are bought and delivered in the same way as annual passes, as specified in the section “PURCHASE OF TICKETS AND ANNUAL PASSES.”
Gift vouchers for annual passes are valid for a period of 1 year from the date of issuance. After this period, the voucher can no longer be used for purchasing an annual pass but may be refunded according to general regulations.
Refunds for gift vouchers can be requested by contacting: webshop@snm.dk
PURCHASE OF ITEMS
Delivery
After placing an order, we will email you an order confirmation. The items you have ordered will be shipped between 3 and 5 business days from the receipt of an order paid by debit card, credit card or gift voucher.
Delivery address
When ordering your goods, you can provide a different delivery address from your billing address.
Shipping costs
All orders are shipped by post/parcel post with delivery. Shipping costs are added to the purchase price and will appear in the order.
Right of cancellation
When shopping with us, you can return items within 14 days. The cancellation period expires after 14 days from the day on which you:
a) Received your item/s
b) Physically receive the last item, in the context of an agreement covering several different items, which were ordered in a single order, but which are delivered individually
c) Physically receive the last lot or the last part, in the context of an agreement covering the delivery of an item that consists of several lots or parts
d) Physically receive the first item, in the context of agreements covering regular delivery of goods over a specified period
If you wish to cancel your purchase, you must notify us within 14 days of receipt of the item/s. You must notify us by emailing us at webshop@snm.dk. In your message, please let us know clearly that you wish to exercise your right of cancellation.
You cannot cancel simply by refusing to receive the item without notifying us clearly of this.
Returns
You must return your order to us without unnecessary delay, and within 14 days after you notified us that you wish to cancel your purchase. You must bear the direct cost of returning the item. When returning an item, it is your responsibility to ensure that it is properly packaged. You carry the risk for the item from the time of delivery to you until the moment we receive it in the museum’s webshop.
If you cancel the purchase and return the item, we will refund all payments received from you, including delivery costs (excluding any additional costs as a result of choosing a different delivery method than the cheapest standard delivery method we offer) without undue delay. We will make the repayment using the same payment method that you used for the original transaction.
We will withhold the refund payment until we have received the item or until you have provided proof that you have returned the item.
Items should be returned to:
The Natural History Museum of Denmark
The University of Copenhagen
Øster Voldgade 5-7
1350 København K
Once we receive the returned item, we will check to see whether it is in substantially the same condition as when it was delivered to you. If it is not, then you may be required to pay for the difference between the price of the item and the diminished value the item has acquired. You are only liable for any diminished value of the item that results from the handling of the item other than what is necessary to establish the nature, characteristics and functioning of the item. If the packaging of the item is important vis-à-vis reselling it, you must not destroy the packaging or throw it away.
Complaints
There is a 2-year warranty.
If you find a defect in an item you have purchased, please email webshop@snm.dk, describing the defect about which you wish to complain, and stating the order number that was issued to you when you purchased the item.
Formation of the agreement
The purchase agreement is subject to the general rules of Danish law. The agreement is binding on both parties once you place your order.